SHIPPING

Shipping policy

The terms “we”, “us”, “our”, “Company”, and “Brandt” to refer to Brandt Supply, LLC.

For domestic (U.S.) orders: Orders are normally processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

With respect to the shipment of products and services sold through the Website, risk of loss and title for items purchased from the Website, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier.

The shipping times featured during the checkout process are estimates provided by the carrier of how long the order will take to arrive once it has been processed and shipped out. We cannot guarantee these estimates to be accurate, as delays across all carriers are common at this time.

All shipping costs are the amounts paid entirely and directly to the carrier. They are provided to us by the carrier based on the shipping level and size of the package.

For international orders: Any import duties or charges are the responsibility of the customer,and are not factored into the order amount. Shipping times may vary depending upon region.

If you have any questions or concern regarding the status of your order, then please contact us at contact@brandt.store
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

RETURNS

Return policy

The terms “we”, “us”, “our”, “Company”, and “Brandt” to refer to Brandt Supply, LLC.

Only products that are damaged or defective upon delivery may be returned to us for a refund or exchange.

Products must be returned to Company within 14 days of delivery using a mailing method that allows for shipment tracking.

You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report by emailing us at contact@brandt.store. Upon receipt, Brandt will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

Products must be returned with the original shipping box, packing materials and a copy of the shipping invoice.

Refunds will only be issued in the same form as was used for payment.

Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.

Returned products should be shipped to the following address:

Brandt Supply, LLC
611 Commerce St, Suite 2609
Nashville, TN, 37203

Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.

Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.

Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.

If approved, refunds will be issued only in the same form as was used for payment. If a returned product was purchased with an E-Gift Card, and a refund is approved, the recipient of the E-Gift Card will receive a new email with a new gift card code for the value of the updated balance, including any applicable refund amount. If a returned product was purchased with a voucher, and a refund is approved, the purchaser will be mailed a new voucher with the same expiration date as the original voucher, assuming not expired.

Shipping charges are non-refundable. However, if approved, replacement products will be shipped free of charge, except where expedited shipping is requested.