Privacy Policy
PRIVACY POLICY Last Updated: November 25, 2025
Brandt Supply, LLC (“Brandt,” “House of Brandt,” “we,” “us,” or “our”) respects your privacy and values the relationship we have with you. This Privacy Policy explains the types of personal information we collect, how we use and share that information, and the choices you have regarding our use of your information. We also describe the measures we take to protect the security of your personal information and how you can contact us about our privacy practices.
This Privacy Policy applies to the personal information collected through brandt.store or www.houseofbrandt.com (collectively the “Site”), any related website, mobile application, or other digital property that links to this Privacy Policy, as well as the online stores that sell Brandt products. Unless otherwise indicated at the time you provide your information, any personal information collected at third-party retail locations is not provided to us and is not subject to this Privacy Policy.
1. INFORMATION WE COLLECT We may collect (or may have collected) the following categories of personal information about you. Some information may fall into more than one category: Contact Information and Personal Identifiers: Name, mailing address, email address, telephone number, username, or social media handle. Device Identifiers: IP address, MAC address, or other online identifiers. Demographic Information: Age, sex, or gender (some items may be protected by applicable law). Physical Characteristics and Preferences: Hair type and color, skin type, eye color, and fragrance preferences. Commercial Information: Products or services purchased, returned, or considered; product preferences. Payment Information: Payment card details (card number, expiration date, security code, billing address) and delivery address. Online or Network Activity Information: Browsing history on our Site or mobile applications; interactions with our digital properties, ads, or emails; log file information (e.g., browser type, pages visited). Health and Medical Information: Skincare concerns, diagnoses, or other relevant medical history provided voluntarily by you for product recommendations. User Content: Communications with us, photographs, images, videos, reviews, articles, survey responses, and comments. Inferences: Any profiles or preferences drawn from or generated by the data above.
2. HOW WE COLLECT INFORMATION We may collect (or may have collected) personal information from a variety of sources, including: Directly From You: When you make a purchase or create an account on our Site; when you contact us with questions, feedback, or complaints; when you respond to surveys, participate in promotions, or sign up for marketing communications; or if you apply for employment with Brandt. Cookies and Automatic Collection Methods: We (and third parties we work with, such as Shopify) use cookies, web beacons, pixel tags, and similar technologies on our Site and in emails to collect information about your device and online activity. Cookies are small text files sent to your device to store settings or identifiers. Web beacons and pixel tags are small images or snippets of code embedded in webpages or emails to track how you interact with them. These technologies help us collect online identifiers, browsing activity, and other network information. Social Media Platforms and Networks: If you interact with us on social media (e.g., Facebook, Instagram, Twitter, TikTok, Pinterest, YouTube) or choose to log in to our Site using your social media credentials, we may obtain information related to those interactions.
3. WHAT WE DO WITH YOUR INFORMATION We may use (or may have used) the information we collect for the following purposes: Provide Products and Services: Fulfill orders, process payments, and facilitate your transactions; maintain and service your account; assist with product selection, replenishment, and order history. Communicate With You: Respond to your inquiries, complaints, or requests; provide information about your orders or requests. Special Events, Contests, and Promotions: Administer sweepstakes, contests, surveys, or other promotions. Marketing and Advertising: Send you marketing communications and newsletters; show you targeted advertisements on social media or other websites. Analytics and Insights: Understand your usage patterns on our Site or apps; evaluate and improve our products, services, and overall user experience. Business Operations and Improvement: Process employment applications; conduct research and development for new products and services; perform internal functions such as accounting or audits. Legal and Security Purposes: Detect, prevent, and prosecute fraud or other illegal activity; comply with legal requirements, industry standards, and our own policies. Other Uses: Any other purpose disclosed at the time of collection or otherwise with your consent.
4. INFORMATION WE SHARE We may share (or may have shared) your personal information with: Service Providers: Companies that perform services on our behalf (e.g., payment processors, order fulfillment and logistics partners such as C & S Aromatics Limited for UK distribution, website hosting, marketing, and analytics). They are authorized to use personal information only as necessary to provide services to us or comply with legal requirements. Parties to a Corporate Transaction: In the event of a merger, acquisition, joint venture, reorganization, or sale of all or a portion of our assets, personal information may be transferred as part of the transaction. Advertising Companies: We may share data with third-party advertising networks to deliver targeted advertisements. See “Cookies, Targeted Advertising, & Analytics” below for details. Other Third Parties: If required by law, regulation, or legal process; to law enforcement or other government officials as needed; when necessary to protect our rights, property, or safety or that of others; or with your consent. We do not sell your personal information for consideration.
5. YOUR RIGHTS AND CHOICES Accessing, Updating, or Deleting Your Information: Subject to applicable law, you may have the right to request access to, or deletion of, your personal information. You may also have the right to correct inaccuracies in your personal information. Contact us at contact@brandt.store or call (615) 200-7949 to exercise these rights. We will take reasonable steps to verify your identity before responding. Email Opt-Out: To opt out of marketing emails, follow the “unsubscribe” link in the email or contact us at contact@brandt.store. Even if you opt out of marketing messages, we may still send you transactional or operational emails (e.g., order confirmations, account updates). Text Message Opt-Out: To opt out of SMS marketing messages, reply “STOP” to any text message from us or contact us at contact@brandt.store. This will only opt you out of the specific text messaging program associated with that number.
6. INTERNATIONAL TRANSFERS Our Site is hosted in the United States. If you are visiting the Site from outside the United States (including the UK or Canada), your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using our Site, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Policy.
7. COOKIES, TARGETED ADVERTISING, AND ANALYTICS Cookies: We use various types of cookies (strictly necessary, performance, functional) to recognize your device, personalize content, and enhance user experience. If you wish to manage your cookie preferences, please email us at contact@brandt.store. Note that blocking some cookies may impact the functionality of the Site. Targeted Advertising: We partner with advertising networks to deliver ads tailored to your interests. These networks use cookies and similar technologies to collect device identifiers, browsing data, and purchase information. To learn more or opt out of these activities, visit the Digital Advertising Alliance (aboutads.info/choices) or the Network Advertising Initiative (networkadvertising.org/choices). Social Media and Other Third-Party Platforms: We may share hashed (de-identified) versions of your personal information with social media platforms like Facebook or Google to serve you with relevant ads or measure the effectiveness of our ad campaigns. You can request we cease using your data for these campaigns by contacting us at contact@brandt.store. Do Not Track Signals: We do not alter our data collection practices in response to “Do Not Track” signals. Third parties may collect information about your browsing over time and across different websites when you use our Site. Analytics Services: We use analytics providers (e.g., Google Analytics) to evaluate how users engage with our Site, mobile apps, and social media pages. These services may collect data about your visits, the websites that referred you, and your interactions on our Site.
8. CHILDREN’S PRIVACY Our Site is not intended for children under the age of thirteen (13), and we do not knowingly collect personal information from individuals under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our records.
9. HOW WE PROTECT INFORMATION We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no security measures are absolute or completely guaranteed.
10. LINKS TO OTHER WEBSITES Our Site may contain links to other websites for your convenience. These websites operate independently from us and may have their own privacy notices. We strongly encourage you to review those notices if you visit any linked websites. We are not responsible for the content or privacy practices of any non-Brandt websites.
11. UPDATES TO OUR PRIVACY POLICY We may update this Privacy Policy from time to time without prior notice to you. We will post a prominent notice on our Site to notify you of any significant changes and indicate at the top of the Policy when it was most recently updated. Your continued use of our Site after we make changes is deemed to be acceptance of those changes.
12. INTERNATIONAL USERS (UK, EU, & CANADA) If you are located in the United Kingdom (UK), the European Economic Area (EEA), or Canada, you have specific rights regarding your personal information under the GDPR, UK GDPR, and PIPEDA. Legal Basis for Processing: We process your personal data on the following legal bases: (1) Contract: To fulfill your order and provide the products you purchased; (2) Consent: When you opt-in to marketing communications; and (3) Legitimate Interests: To improve our Site, prevent fraud, and manage our business operations, provided these interests are not overridden by your rights. Your Rights: In addition to the rights listed in Section 5, you have the right to: (1) Request the restriction of processing of your personal data; (2) Object to the processing of your personal data; (3) Request the transfer of your personal data to another party (data portability); and (4) Withdraw your consent at any time (where processing is based on consent). Contact: To exercise these rights, please contact us at contact@brandt.store. If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority (e.g., the ICO in the UK or the Office of the Privacy Commissioner in Canada).
13. ADDITIONAL RIGHTS AND DISCLOSURES FOR CALIFORNIA RESIDENTS If you are a California resident, you may have specific privacy rights under the California Consumer Privacy Act (“CCPA”) or subsequent amendments (e.g., CPRA): Right to Know / Right to Access: You have the right to request the categories and specific pieces of personal information we have collected, used, disclosed, or sold about you in the past 12 months. Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions. Request Process: To exercise these rights, email us at contact@brandt.store. We will verify your request by confirming your email address or asking for additional identifying information. Authorized Agents: You may designate an authorized agent to act on your behalf by providing proof of authorization. If the agent fails to provide proof, we may require you to verify your identity and confirm the request. Non-Discrimination: We will not discriminate against you for exercising any of your California privacy rights (e.g., by denying goods or services or providing a different level or quality of goods or services). Sale of Personal Information: We do not sell your personal information for consideration. How We Notify You of a Data Breach: If required to contact you about an event that involves your personal information, we may do so by email or telephone.
14. HOW TO CONTACT US If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at: Brandt Supply, LLC 611 Commerce St, Suite 2609 Nashville, TN 37203, USA Phone: (615) 200-7949 Email: contact@brandt.store
Thank you for reading our Privacy Policy. By using our Site or services, you acknowledge that you have read, understood, and accepted the terms of this Policy.